Welcome to Swastik Inn. We strive to ensure a comfortable and safe stay for all our guests. By making a booking or checking in, you agree to the following terms and conditions:
1. Booking & Check-In Policy
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- Check-in time is 12:00 PM; check-out time is 11:00 AM.
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- Early check-in or late check-out is subject to availability and may incur additional charges.
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- Guests must present a valid government-issued ID (Aadhaar, Passport, Driving License, etc.) at the time of check-in.
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- The number of guests per room must match the booking. Additional guests are chargeable.
2. Room Charges & Payments
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- Room tariffs are displayed per night and include applicable taxes.
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- Prices may vary during peak seasons or festivals (e.g., Ambubachi Mela).
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- Payments can be made via UPI, cash, or bank transfer. Advance payment may be required for confirmation.
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- Rates are subject to change without prior notice unless already confirmed at the time of booking.
3. Cancellation & Refunds
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- Cancellations made 24 hours or more before check-in are eligible for a full refund.
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- Cancellations made less than 24 hours prior to check-in will incur one night’s retention charge.
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- No-shows without prior intimation will be charged in full.
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- Refunds, if applicable, will be processed within 5–7 working days.
4. Occupancy & Guest Conduct
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- All guests must maintain decorum and avoid causing disturbance to other occupants.
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- Visitors are allowed in guest rooms until 10:00 PM and must be registered at the front desk.
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- The management reserves the right to deny entry or ask guests to vacate if found violating policies.
5. Children & Extra Beds
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- Children under 5 stay free with existing bedding.
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- Extra mattress available on request at a fixed charge per night.
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- Maximum occupancy rules apply per room type.
6. Food & Beverages
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- Food is prepared fresh and only on request. No complimentary breakfast is provided.
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- Outside food is allowed, but guests are requested to maintain cleanliness.
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- Alcohol consumption is permitted inside rooms only. Public drinking is not allowed.
7. Puja & Darshan Services
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- Assistance for temple visits and puja bookings is available upon request.
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- Swastik Inn does not sell or promote temple tickets directly.
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- All temple-related services are arranged via third-party or local facilitators.
8. Damage & Liability
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- Any damage to property caused by the guest will be chargeable.
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- Swastik Inn is not responsible for loss of personal belongings. A safe place to store valuables can be provided upon request.
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- In case of unavoidable circumstances (natural calamities, strikes, etc.), bookings may be modified or cancelled without liability.
9. Housekeeping & Room Service
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- Daily housekeeping is available. For extended stays, linen is changed every alternate day.
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- Room service is limited to food orders and basic requests.
10. Pets
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- Currently, pets are not allowed on the premises.
11. Contact & Grievances
For any questions, concerns, or feedback, please reach out to:
Swastik Inn
Kamakhya Gate, Swastik Ayodhya Complex,
2nd Floor, Block-I, Assam Trunk Road, Guwahati, Assam 781009
📞 +91 9864127305 / 6003816565
📧 swastikinn08@gmail.com
We look forward to hosting you and ensuring a safe, clean, and pleasant experience at Swastik Inn.
